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Hospitality Professional Certification FOR YOUR TEAM


American Hotel & Lodging Educational Institute

  • Founded in 1953
  • Non-profit organization
  • World’s largest developer of training and development solutions for the hospitality industry
  • 45 member board of trustees
  • Over 100 products in a variety of training media (online, video, print, distance learning)


American Hotel & Lodging Association (AH&LA)

  • Based in Washington DC
  • World’s largest hotel industry association
  • Representing 1.8 million Hotel rooms with over 15,000 member properties
  • Celebrating its centenary year
  • EI is the non-profit educational and training arm of the association



Professional Certification


What is Professional Certification?

  • Distinction of Excellence
  • The Standard for the Industry
  • Acknowledgement of skills and competencies required to succeed in your position


Why should you have your team certify?

  • Validation of position
  • Motivator
  • Recognition
  • Builder of pride and self-esteem


Over 20 Certifications

  • Executive Level
  • Department Heads
  • Managers
  • Supervisors
  • Line


Levels of Professional Certificaiton



Certification Process


Industry Leaders Using EI Certifications

Those who highly support Professional Certification

  • Choice Hotels
  • Best Western International
  • Hyatt Hotels
  • InterContinental Hotels Group
  • Marriott
  • Wyndham Worldwide
  • Ritz Carlton


Executive Level

  • General Manager, Owner/ Operator and Corporate Executives
  • Qualified experience
  • Comprehensive study materials and exam



Certified Hotel Administrator (CHA)


Certified Hotel Administrator (CHA)

  • CHA Exam Preparation Booklet
  • Resource materials (CD)

Additional Resources
  • Online Review Session
  • Online Assessment Tool



Executive Level


Certified Hotel Administrator (CHA)

  • CHA Exam Preparation Booklet
  • Resource materials (CD)

Additional Resources
  • Online Review Session
  • Online Assessment Tool



Online Assessment Tool

Exam Questions






Performance Report



Department Head Level

  • Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping
  • Qualified Experience
  • Comprehensive study materials and exam




  • Departmental Executives for Revenue Manager, Sales Professional
  • Qualified Experience
  • Comprehensive study material and exam




  • Supervisors for all hotel departments
  • Qualified Experience
  • Supervisory Skill Builders training





Supervisory Skill Builders

Study material for the for CHS. Topics include:

  • You as a Supervisor
  • Leadership
  • Time Management
  • Effective Communication
  • Improving Employee Performance
  • Handling Problems & Conflict
  • Conducting Training & Orientation
  • Staffing & Scheduling
Separate fee applies.



Hospitality Skills Certification

  • Certification designations for Guest Services, Housekeeping, and Food and Beverage
  • Current employment in the hospitality industry

Train, Retain, Assess, Certify (TRAC) Study resource for the line designations, includes:
  • Trainers Guide
  • Employee Reference Guide
  • Certification
Separate fee applies.



Security Certifications



Certified Lodging Security Director (CLSD)


Updated review materials and exam to include information from:

  • Department of Homeland Security (DHS)
  • Occupational Safety and Health Administration (OSHA)
  • Centers for Disease Control and Prevention (CDC)



Who should apply?

  • Security director at a property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.
  • Tourism Police Officer who provides tourism oriented security.

Fee includes:

  • Exam Preparation Booklet
  • Resource Materials CD
  • Exam
  • Certificate and Lapel Pin upon successful completion of the exam
  • Exam consists of 150 multiple-choice questions that must be answered within a three hour time period.
  • Exam passing score: 75%
  • Recertification: every 5 years



Certified Lodging Security Supervisor (CLSS)


Who should apply?

  • A qualifying supervisor is a person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews

Fee includes:

  • Study material
  • Exam
  • Certificate and Lapel Pin upon successful completion of the exam
  • Certificate and Lapel Pin upon successful completion of the exam
  • Exam passing score: 70%
  • Recertification: none



Trainer Certifications



Certified Hospitality Trainer (CHT)

  • For the property or corporate trainer
  • Designed to develop trainers at the department level
  • Acknowledges the ability to design and implement training programs



Trainer Development Program:

Study materials for the CHDT exam

  • Effective training
  • Understanding job breakdown and skills performance
  • Understanding the learning process
Separate fee applies.



Certified Hospitality Department Trainer (CHDT)

  • Is aimed at line and supervisory employees with training responsibilities
  • Adds a level of professionalism to the departmental trainer’s role
  • Provides an opportunity for employees to validate their skills



Benefits of Training and Certification

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