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Certified Hospitality Sales Professional (CHSP)

Answer to all your questions – HOW IT WORKS

Sales professionals must possess effective marketing and revenue management skills as well as sound judgment, and interpersonal skills. They must keep pace with change, improve their knowledge, and share their experience with others.

The Certified Hospitality Sales Professional (CHSP) designation provides recognition for these skills. Recognized worldwide, the CHSP designation is the lodging industry's highest acknowledgment of professionalism for sales professionals in the hospitality industry.

The CHSP designation may be used on letterhead, business cards, and other writings. The CHSP lapel pin and certificate are the visible symbols of the holder's status and achievement.

Fee for the CHT program is:
AH&LA Members: $300
Nonmembers: $375

Prices are subject to change without notice.

Fee includes: CHSP Exam Preparation Material, Certificate and Lapel Pin upon successful completion of the exam.

Exam Preparation Material:
CHSP exam preparation material offers a thorough overview of the CHSP exam content, along with practice questions. Highlights include:

  • The Marketing Plan
  • Business and Leisure Travelers
  • Travel Agents and Meeting Planners
  • The Sales Office and Reservations
  • Revenue Management
  • Personal and Telephone Sales
The CHSP designation may be used on letterhead, business cards, and other writings.


CHSP Prerequisites

Who should apply?
A person who’s fifty percent or more of your duties and responsibilities involve sales of sleeping rooms and/or meeting space to groups or individuals. All areas of hospitality sales are included: room, convention/conference, banquet/catering, group, etc. Examples include: banquet/catering manager, director of sales, sales manager, and sales coordinator.

Because individual backgrounds vary widely in the hospitality industry, applicants may pursue the CHSP designation through one of three options: Plan A emphasizes an education background; Plan B emphasizes industry experience; and Plan C emphasizes early entry. All plans require current full-time employment in the qualifying position* as well as documented evidence of managerial experience and successful completion of a comprehensive examination.

Plan A Eligibility: Education Emphasis

  • At least a 2-year degree from an accredited institution OR successful completion of the Educational Institute's five course Marketing and Sales Management Specialization program.

  • Current full-time employment in a CHSP qualifying position* with at least six months of full-time experience in one or more such positions.

Plan B Eligibility: Experience Emphasis
  • Current employment in a CHSP qualifying position* with at least one year of full-time experience in one or more such positions.

Plan C Eligibility: Early Entry
Plan C requires a candidate to hold a qualifying position at the time of application. Plan C does not have an education requirement, but a degree will reduce the length of time you are required to spend in a qualifying position.
Through Plan C you can begin working on your CHSP designation and demonstrating your commitment to professional development the first day on the job. Plan C enables you to take the CHSP certification test up to three times so you can gauge your progress and knowledge against an industry proven standard. You no longer need to wait to see if you meet the benchmark of industry quality. You can prove it, and pursue a strong professional development regimen. This plan will allow individuals who are in qualifying positions to pursue their certification even if they are lacking in experience.

A Plan C candidate who is in a qualifying position:
  • May sit for the examination BEFORE meeting the experience requirement.
  • May take the examination up to 3 times.
  • May sit for the examination while in the process of completing a degree.
  • Will be required to submit documentation of employment at the time the experience requirement is met.



Our high-quality exams are designed to ensure maximum value to our customers, and each has been rigorously tested before release. The American Hotel & Lodging Educational Institute (EI) offers select certifications exams online.
A proctor may be a CHA, a hospitality educator, an AH&LA member association/federation executive, your immediate supervisor or a member of the clergy.
Please keep in mind that your designated proctor cannot be a relative.
Candidates must submit an application and meet the necessary prerequisites. All online exams require that examinations be administered under the supervision of a proctor.

For additional information, please contact the Educational Institute Professional Certification Department:
email: certification@ahla.com| phone: 1-407-999-8100| fax: 1-407-236-7848 or 1-407-999-8610

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