Application & Facilitation

Business through the world utilizes TQM (Total Quality Management) to emphasize and intensify QAS (Quality Assurance Systems) philosophy.
TQM represents the ideal approach, in managing a successful company, that relies on its PEOPLE's (management / staff) caliber, and their continues PRODUCT quality improvement abilities, in order to exceed the targeted shareholders PROFIT.

In order to implement TQM, one must be ready to accept changes, comprehend and grasp its principles of:
- Customer driven quality
- Leadership
- Continues improvement
- Employee participation & development
- Fast response
- Design quality & prevention
- Long range outlook
- Management by fact
- Partnership development
The essential of the TQM theme, dictates: mobilizing the expertise of the work force, utilizing the feedback of external and internal customers (departments that relies on other department results and services), as well as prevention rather than correction.

TQM Objectives:
1.More satisfied customers; creating loyalty and new customers.
2.Enthusiastic, committed, creative and productive employees / long term employment; creating consistency.
3.Streamlined, efficient and cost effective systems and processes, that reduces overhead and improve performance.
4.Fewer delays, mistakes, bottlenecks and missed opportunities.
5.Profitable new products or services are to be developed faster than your company's competitors can develop them, and at less cost.
6.Profitable new market opportunities are to be identified and exploited - faster than your competitors can do it.

The 9-Step Model for Improvement:
1. Project Selection: What should be studied first?
2. Data Collection: What is the current condition?
3. Data Analysis: What does the current condition mean?
4. Diagnosis: Why are things as they are?
5. Countermeasure: What changes will solve the problem?
6. Confirmation: Did the changes work?
7. Standardization: Take full advantage of the improvement
8. Maintenance: Maintain the improvement overtime (ongoing)
9. Process Review: How can we continually improve?

The Quality Improvement Measurement Tools (Tool Kit):
- Flow Charts
- Time Graphs
- Check Sheets
- Pareto Analysis
- Brainstorming
- Cause and Effect Diagram

TQM Pre-Implementation Stages:
1. Management audit, in order to identify the administration needs / flat management.
2. Staff survey, in order to perceive employees opinions and expectation.
3. Team building session, per division, to insure and create a harmonious environment

TQM Implementation Stages (using the "9" step model for improvement):
1. Preparation: materials needed, class rooms equipment and set up, on the job training locations, workflow
study, management consulting ... etc.
2. Planning: scheduling sessions, groups assignments and breakdown, key result areas, management needs, staff
needs, topics prioritizing, company related subjects, ... etc.
3. Implementation of project.
4. Assessment of process and expected results (ongoing).
5. Diversification for best results (as required).