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As industry reputations go the recruitment industry does not
enjoy a very positive image. In fact, recruitment companies
are often thought of in the same manner as estate agents and
car salesmen. There is a lack of trust and a suspicion that
a
recruiter is more interested in making a quick fee than in
finding the best candidate. Too often we hear companies
complaining about candidates who leave within six months of
being placed, or of recruiters placing a candidate at a
company
and then approaching another individual in the same
organization one week later for a job elsewhere. As is often
the case,
the actions of the few sadly become the perception
of the many and the entire sector is tarnished with the same
brush.
So what should you look for when selecting an executive
search company? Any reputable company should belong to a
professional association, which promotes professional
standards through a code of conduct and code of ethics. The
representative body for the retained executive search sector
is the Association of Executive Search Consultants (wwww.aesc.org).
Other organizations such as the REC in the UK represent the
interests of private recruitment companies on a local level.
By selecting a company registered with an association such
as the AESC you are assured of a commitment to a distinct
level of professionalism and integrity. All member firms
will have to undergo a thorough screening process prior to
joining and must adhere strictly to the codes of conduct and
ethics. In addition, such a professional body offers clients
a means of redress and a conduit through which to address
any disagreement that may arise. Specific practice
guidelines and ethical commitments that you should look for
include guarantee and off-limits policies. Executive search
is a management consulting engagement and not just a
recruitment activity. It is not a guarantee that an
executive will be hired but executive search firms should
make it clear what their responsibilities are if:
-A candidate leaves within a certain time frame
-A candidate is hired at a later date for a different
position
-The firm decides to withdraw from the search assignment
Due to the nature of the retained executive search
process, with regards to its thorough market search and
dedication to sourcing the best candidate, statistics
have shown that executives remain in their positions
longer than those placed through other recruitment
means. Most retained executive search firms should
therefore be willing to offer a guarantee period of at
least one year with the understanding that, should the
placed candidate leave within that period, the firm will
undertake a replacement search at no additional cost.
A clearly communicated
off-limits policy is a
commitment by the executive
search firm to an issue
which is often misunderstood and
which often leads to a breakdown
in trust between a client and a
recruitment company. An
off-limits policy is a written
understanding that the executive
search firm will not, for a
certain period of time, recruit
individuals out of a client
company where they had
previously placed a candidate.
The length of time and the scope
of such a policy vary but it
should be a clearly settled
issue between both parties
before entering a recruitment
engagement in order to avoid
misunderstanding in the future.
Similarly, when selecting an
executive search firm it is
important to know which
companies are on their
off-limits list as this might
have a limiting factor on their
search capability.
Filling a key executive position
with the highest quality
candidate is of critical
importance and errors are
costly. You, therefore, have the
right to demand the highest
level of service from your
executive search firm as well as
the highest level of trust.
Trust is a two-way relationship
and client companies should also
do their part to provide their
executive search partners with
all the information and tools
necessary to execute a search
effectively. By being open with
one another and putting fuzzy
issues such as guarantee periods
and off-limits policies on the
table for discussion, clients and
executive search firms can enjoy
a rewarding relationship and
ultimately improve the
industry's image.
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